Northern Couture Shipping & Returns Policy

Hello Guys

I’m Joe and I’m here to help!

Shipping policy

All orders are processed within 24 hours and shipped within 48 hours, after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Domestic Shipping Rates

Free UK Shipping on all orders over £30. All UK orders under £30 have a £3.00 delivery charge.

You can track order using Royal Mail Delivery Track service, once you have your tracking number which you will receive in the fulfillment email once you’ve got that you can track it HERE

International Shipping

All of EU £15.00

Rest of the world £25.00

Shipping Prices shown are based on single purchase items, for orders consisting of more than one item a charge of up to £5.00 per kilo is added.

In-store pickup

FREE

Due to the current Covid restrictions our in-store pickup hours are 8am to 3pm on Tuesday, Friday & Saturday.  Please have your order confirmation email with you when you come.

Refunds, Exchanges and Returns

Refunds

Refunds will be provided on any goods deemed to be faulty. I ask that you make me aware within 24 hours of receiving the goods, and then returned with a note explaining the fault within 7 days of notification (we recommend using a recorded delivery service).

Once I have received the goods they will be assessed and once confirmed as faulty, we will arrange a refund within 24 hours, including the cost of returning the goods.

During the Corona Virus period we are extending our return period for faulty goods to 14 days.

Return Address

JOE & CO,
37 CARRIOCA BUSINESS PARK,
HELLIDON CLOSE,
ARDWICK,
MANCHESTER,
M12 4AH

Exchanges

We design and create all our own garments, and a lot of effort and time goes into how we present our products from detailed high image photography, product descriptions and sizing guides.

But, even then we understand that sometimes (and it is very rare) that sometimes, something just doesn’t fit right, or it wasn’t as you’d hoped!

Obviously, we hope this doesn’t happen, but if it does, don’t stress!

We will happily sort you out and exchange it – All I ask is please take care when trying on, and please keep all the tags on, and return them using a trusted recorded delivery service.

Cancellations

I am happy to cancel any orders that have not yet been dispatched. Once you have receive your order, should you feel that it is not as described, you should contact me within 24 hours of taking delivery. I will then look into and consider the appropriate course of action.   

Any problems or If you have any other questions, please drop me an email at northerncouture@icloud.com 

Cheers Joe